Refunds & Cancellations

Effective date: July 21, 2026

Canceling or changing an order

Call us at (832) 402-0536 as soon as possible after placing the order. We can cancel or change any order before the kitchen starts preparing it. Once preparation has begun, cancellation is generally no longer possible, because the food is being made specifically for you.

Wrong, missing or unsatisfactory items

If something in your order is wrong, missing or below the quality you expect, contact us the same day at (832) 402-0536 or hotdogbrazil.texas@gmail.com with your name, order number and a description (a photo helps). Depending on the situation, we will replace the item, offer credit toward a future order, or refund what you paid for the affected item. We handle every complaint individually — our goal is that you come back.

How refunds are paid

Orders are currently paid in cash at pickup or delivery, so approved refunds are made in cash at the restaurant or deducted from a future order, as agreed with you. If online card payment is offered in the future, refunds for card orders will be issued to the original payment method and may take a few business days to appear, depending on your bank.

Delivery problems

If a delivery could not be completed because no one was available at the address or the address provided was incorrect, the order is treated as fulfilled and is not refundable. If the delivery failed for a reason on our side, we will re-deliver or refund the order in full.

Orders placed through third-party apps

Orders placed through a third-party delivery marketplace (rather than this website) follow that marketplace's own support and refund process; contact them first, and reach out to us if you need help.

Last updated July 21, 2026. This policy does not limit any right you may have under Texas law. It is provided for general information and is not legal advice; the restaurant owner may have it reviewed by a licensed Texas attorney.